What is Mutru?
Mutru is a delivery service revolutionizing how online and in store customers get their goods. We partner with people in your community and major retailers to bring your purchases to you, at home, work, or anywhere—exactly when you need it.
With Mutru, you can:
Choose when you want your package to arrive.
Rate your experience. Great reviews mean we can create more delivery opportunities — ensuring even more satisfied customers.
Is using Mutru safe?
Safe. Dependable. (as well as Fast. Convenient. And affordable). That’s Mutru. Each Delivery Specialist must earn our certification and pass a multi-tiered screening which includes:
Background check
Driving History check
Mutru also provides insurance up to $100,000 per delivery for theft, damage or loss of merchandise while a Mutru certified Delivery Specialist is providing delivery services.
Customers can rate their Mutru experience, and specifically their driver, online. Mutru only maintains partnerships with those drivers who have a consistent record of timeliness, reliability, and good overall delivery results.
Who will delivery my purchases?
Mutru drivers are people in your local community. We’ve selected people from all walks of life, like retirees, professional drivers, and college students. All have great customer service skills and we’ve reviewed their background checks and driving history.
Can Mutru do advance pickups or keep parcel overnight for next day delivery?
Yes! We allow prescheduling (up to 5 days in advance). We also support next-day and 1 – 3 days delivery for businesses and corporates customers only.
Are there any limitations with weight and dimensions of the parcel?
All packages should fit into the dimensions of L+W+H <= 180cm. Packages that exceed the weight limit of 50lbs may not be handled or delivered. Please let our sales associate know if you require special assistance with oversized or overweight deliveries, we will be glad to assist further.
Do we handle fragile items and irregular sized parcels?
For fragile or irregular sized package deliveries, we strongly encourage merchants to mark the parcel as “Fragile & Handle with Care” and indicate it on our “additional instructions” section upon schedule delivery order creation. Our delivery agents will take special care to ensure that the packages are delivered without damage. In the event of any breakage, Mutru also insures your delivery items for up to $200 (for non-perishable items).
When will you pickup my order? Can I cancel my order?
Once the delivery request is accepted. Your package will be delivered the following available delivery date. One delivery schedule will be charged if merchants fail to cancel the delivery order after the agent has accepted the request before 9am on schedule delivery date. Or, for failure to collect the package at the pick up location due to Customer’s error.
Does Mutru provide 'cash on delivery' (COD) service?
Unfortunately, Mutru does not offer ‘cash on delivery’ (COD) services.
Will Mutru refuse acceptance of transport of parcels or delivery items?
Pickupp may refuse to accept parcels for cases in which:
a. the sender’s request does not comply with our Terms of Service;
b. the sender fails to enter a valid address and other required fields that are recognisable by the Pickupp system;
c. the package or item is not suitable for transport;
d. the transport may violate laws and regulations; or is detrimental to public order, or injurious to public morals;
e. the package or item is of the following type:
i. Explosives or other hazardous materials or any similar packages that are likely to cause damage to other packages;
ii. Packages specifically determined by Pickupp to be unacceptable, including but not limited to combustible, inflammable, poisonous and toxic materials, livestocks, dogs, cats, little birds, guns and swords, large and bulky furniture items, etc.
